Resident Family Satisfaction Survey Report
- Sonny Muise
- Jul 9
- 1 min read
Resident Family Satisfaction Survey Summary Report – 2025
Overview
In June 2025, Nakile Home for Special Care invited resident families to participate in a satisfaction survey to provide feedback on care, services, communication, and overall experience. Responses were collected anonymously through multiple channels to ensure accessibility and honest input.
Key Positive Highlights
• Families expressed high satisfaction with the overall quality of care, indicating confidence
in the services provided.
• Staff were described as kind, compassionate, and respectful, with comments reflecting
appreciation for the team's approach to dignity and personalized attention.
• Families felt welcomed and supported during visits, and found the facility to be clean,
comfortable, and safe.
• A significant number of respondents indicated they would recommend Nakile to others,
highlighting a strong reputation within the community.
• Comments such as “Thank you for the excellent care that is provided to my loved one” and
“Keep up the good work!” underscore positive experiences and strong family trust.
Opportunities for Improvement
• A comment about building temperature suggested discomfort for residents, pointing to a
need to review indoor climate control and individual comfort preferences.
• Responses indicated room for continued improvement in communication and involvement
in decision-making, suggesting an opportunity to enhance family engagement strategies.
• Families noted their awareness of online platforms and fundraising campaigns, pointing to
the potential benefit of more robust outreach and promotion.
Conclusion
Nakile Home for Special Care remains committed to providing exceptional, person-centred care in a supportive, family-oriented environment. Feedback from families is vital in helping us grow and improve. We extend our heartfelt thanks to all who shared their input.
